United, Delta, America; Global Delays, Cancellations & Massive I.T Outage
According to the Federal Aviation Administration, many U.S carriers were forced to issue ground stops for all their flights early Friday morning because of communication difficulties. There were over 2,400 flights canceled and more than 7,600 delays as of 3 p.m. ET, according to flight-tracking website FlightAware.
The cybersecurity firm Crowdstrike blamed the global tech outage on a defect in an update for Microsoft Windows hosts.
“Today was not a security or cyber incident. Our customers remain fully protected,” Crowdstrike CEO George Kurtz posted on X. “We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption. We are working with all impacted customers to ensure that systems are back up and they can deliver the services their customers are counting on. The issue was identified, and a fix was deployed. There was an issue with a Falcon content update for Windows Hosts.”
As a result, the aviation sector was hit particularly hard due to its sensitivity to timings. Airlines rely on a closely coordinated schedule often run by air traffic control. Just one delay of a few minutes can throw off a flight schedule for take-offs and landings for an airport and airline for the rest of the day.
Some of the systems that were affected were those used for calculating aircraft weight, checking in customers, and phone systems in call centers. Several travelers were left stranded, and worried about not being able to make their obligations. Airlines worked diligently to resume all flights and ensured that everyone got to their destinations.
Several airlines offered waivers that would allow passengers to rebook their flights for another day. In addition, Department of Transportation rules require all airlines to offer customers a refund if their flights are canceled for any reason, but customers may be entitled to additional compensation if a cancellation is within the airline’s control. If a flight is delayed, D.O.T suggests that airlines pay for hotel rooms or meals. Should you seek full monetary compensation for your delayed flight, file a claim with the customer service of your respective airline.
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